FAQ

We ship all orders climate-neutrally with DHL GoGreen and use packaging made from recycled materials.

Shipping & payment methods for Germany, Austria and the Netherlands:

Shipping within Germany costs €4.90 and takes 3-5 business days. Members benefit from free shipping.

You can pay via Paypal, Klarna, Visa, Mastercard and American Express.

Shipping & payment methods for the EU:

We ship to the following EU countries:
- Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Shipping to these EU countries costs €7.95 and takes 7-8 business days. Members benefit from free shipping.

You can pay via PayPal, Visa, Mastercard, and American Express. Klarna is available in the following countries: Belgium, Denmark, Finland, Poland, and Sweden.

You can return your items to us within 14 days.
Detailed information on exchanges or returns can be found on our Information page on the subject.

Payment methods for Germany:

You can pay via Paypal, Klarna, Visa, Mastercard and American Express.

Payment methods for Austria:

You can pay via Paypal, Klarna, Visa, Mastercard and American Express.

Payment methods for the EU:

You can pay via PayPal, Visa, Mastercard, and American Express. Klarna is available in the following countries: Belgium, Denmark, Finland, the Netherlands, Poland, and Sweden. 

GOTS is the world's leading standard for the processing of organic fibers and includes ecological and social criteria along the entire supply chain. You can find more information on our GOTS page.